With lean IT departments and an ever-increasing number of devices on campus, higher education is a logical environment in which to deploy artificial intelligence in networking. Increased visibility means faster troubleshooting, stronger security and a better user experience — all of which translates to a lighter load for IT. Campus users increasingly expect institutions to deliver seamless, reliable connectivity with fast and easy problem resolution. AI helps to make that possible, even for IT teams managing thousands of devices.
EdTech recently spoke with Tom Wilburn, the vice president of global enterprise sales at Jupiter Networks, to discuss AI-native networking and how it can support strategic improvements in higher education technology.
DISCOVER: Juniper Networks solutions for enhancing higher ed networks.
EDTECH: How is AI enabling IT professionals to manage and, especially, to troubleshoot networks?
WILBURN: Traditionally, if the entire network went down, IT knew about it because everybody was disconnected. But now, if someone experiences a poor connection on a Zoom call, IT won’t know unless that user complains, and then IT has to figure out the problem. We believed, when we started on this problem a decade ago, that if we could get enough telemetry and if we had a tool like AI to make sense of all that data, we could tell you that a user was experiencing a problem related to the network. That’s what we set out to do: leverage AI as a next-gen…
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